Frequently Asked Questions
From choosing the right photo to understanding the commissioning process, here are the answers to the questions I’m most often asked. If you can’t find what you need, please don’t hesitate to get in touch.
How do I commission a portrait?
Just reach out via email, phone or contact form with your details, and I’ll be happy to discuss your ideas and preferences to begin the process.
How long will it take to complete my portrait?
Once your order is in, I’ll assess my current schedule and let you know an estimated delivery date. Typically, a single pet portrait takes around two weeks, though this may vary depending on workload, subject complexity, and time of year.
What are your delivery and framing arrangements?
Portraits are usually sent unframed to avoid risk of damage in shipping. If you’d like framing, it’s best arranged via hand delivery or collection. For posting, I recommend Royal Mail Special Delivery, and I’m happy to discuss insurance or packaging details with you.
What kind of photos do you need?
High-resolution, well-lit photos are best—particularly nice, close-up shots of the eyes. These help capture your pet’s unique expression. You can send digital images via email or upload them, or post physical prints with a stamped return envelope. Learn more tips on the Photo Tips page.
Can I include more than one pet in a portrait?
Absolutely. Separate images of each pet work fine—no need for them to appear together in a single photo. I’ll carefully compose the final artwork to harmonise them in the portrait.
What are your payment terms?
A non-refundable deposit is required to begin your commission, with the balance due upon completion. I accept PayPal, BACs or UK cheques (please allow time for clearance). If you’re not fully satisfied, we can discuss a fair partial refund reflecting the time and materials invested.
Who owns the copyright?
All commissioned pieces are for personal use only. I retain full reproduction rights for my work.
Can you work from an old or imperfect photo?
Yes—I can often work from older or less-than-perfect photos, like cherished prints or faded pictures. Just share what you have and we’ll see how best I can create a portrait that honours your pet.
Can I receive progress updates during the painting process?
Certainly! If you’d like updates, I can email you a photo of the finished portrait before final payment. If you prefer not to see it yet because it’s a surprise—just let me know and I’ll manage accordingly.
How should I care for my portrait once I have it?
To preserve your artwork:
– Avoid hanging in direct sunlight
– Keep away from high humidity or extreme temperatures (like bathrooms or conservatories)
– Detailed care tips can be provided with your portrait.
What if I need it for a special occasion or gift?
If you’re commissioning a gift or need it by a specific date, please let me know early—I may be able to adjust my schedule to help you meet your deadline.
I have another question not listed here, can I still reach out?
Absolutely! I’m always here to help. Feel free to get in touch via the Contact page or send an email directly—I’ll reply as soon as I can.