FAQ

How do I order a portrait?

Just contact me with your details, and I will be happy to discuss your requirements.

How long will it take?

Once an order has been submitted, I can give you an idea of how long the portrait will take. The time varies according to workload, subject matter, time of year etc. But as a general guide, a single portrait will take about two weeks to complete.

 

What are your delivery details?

Prices do not include postage and packing but this can be discussed at the time of your order, when I know your requirements. If you would like to insure the delivery to cover loss or damage in transit, Royal Mail Special Delivery is recommended. In general, items to be posted are unframed, due to possible glass breakage and damage it causes. Framing is only possible with hand-delivery or collection.

What photos do I need to send you?

Ideally, I like to work from my own photographs but of course this is not always practical. Therefore I need you to upload or send me as many good, clear photographs as possible of your pet either by post (including an SAE to return your pictures) or if you are uploading digital photos, high resolution images are best. I can work from emailed or scanned images sent over the internet as long as the quality is good.

I need to have good close-up photos of the head, especially the eyes, as these are very important in capturing the character of your pet. Please also include any information about coat colour, expression etc that I need to know about, and indicate the main images to work from. If you wish the portrait to include more than one animal, there is no need to have them on the same photo, as I can use separate images for the composition.

Please check out the Photo Tips page for more details.

What are your payment terms?

You can pay me online using Paypal or send me a cheque through the post (UK only) made payable to Julia Pewsey. (If paying by cheque, I will need to wait until it has cleared before sending the painting). Full payment is required on completion. If you are not fully satisfied with the work a refund can be agreed, taking into account the time spent creating the portrait and considering materials used.

As soon as your portrait is ready to be dispatched, I will contact you either by phone or email to arrange the final payment and posting date. (A deposit is required with your order). Please let me know if you would rather I did not phone if the portrait is a gift for a partner, as I would not want to spoil the surprise!

Note: Artwork is commissioned for personal use only and may not be used for financial gain. I retain full reproduction copyright on all my work.